14-day window
Return policy
Not completely happy with your purchase? You can return it within 14 calendar days of receiving it. Contact our customer service team first, then ship the product back in its original packaging: sealed, unopened and unused.
How returns work
Four simple steps
- 01
Request
Contact our Customer Service Team via the contact form within 14 days of receiving your order.
- 02
Ship
Once agreed with our team, return the item in its original packaging within another 14 days.
- 03
Inspect
We inspect your return upon arrival at our warehouse.
- 04
Refund
If approved, a refund is issued via store credit or your original payment method if possible.
What can be returned
Eligible for return
Products in their original packaging, sealed, unopened, unused and undamaged, reported to us within 14 calendar days of delivery.
Not eligible
Products that have been opened, used or damaged after delivery, and returns that were not arranged with our customer service team first.
Return address
Galvaniweg 11
5482 TN Schijndel
The Netherlands
Not sure if your item qualifies? Our team replies within 24 hours on business days.
Payments
Payment is processed when you place your order. If you'd like to cancel an order before it ships, contact us as soon as possible and we'll arrange it.
Replacements
If your item was damaged upon delivery, you must inform us within 7 calendar days of receipt with photos.
Faulty goods
If you receive a damaged item, please take photos right away. Package the goods safely and send back after arranging with customer service.
Shelf life
The shelf life of your product is printed on the bottle or packaging. Each bottle carries its own best-before date, so always check yours.
14-day window
Inform us within 14 days of receiving your item, then return it within another 14 days.
Original packaging
All items must be returned sealed, unopened, unused, and undamaged.
Return costs
Return shipping costs are non-refundable unless the item arrived damaged.
Start your return
Contact a member of our Customer Service Team via the contact form.
