Shipping information

We send all of our packages with a “track and trace” courier service, which allows your package to be tracked online. 

UK Customers:

Due to Brexit, orders to the UK may be subject to import customs charges. You will be required to pay this to the courier before delivery if applicable.

Customers

Standard

B2C Europe sends our packages through local couriers in your country (Hermes, La Poste, GLS, DPD etc.). After your package is shipped. You are able to track your order through a track and trace code. If you want to have more information on the status of your package. You can contact the local courier where your package is sent with.

For orders under €25, we charge €4,95.

DHL: On Demand Delivery

DHL will notify you by e-mail and/or SMS about the status of your package. When this doesn't fit your schedule, you can customize your delivery via DHL On Demand Delivery and decide how, where and when the delivery takes place at the time and location that suits you best. For instance by sending it to a servicepoint or leave it at a neighbours house.

The prices for delivery can range from €10,50 to €13,50 depending on your location.

Collect your parcel

You can now select our new delivery method, “Collect your parcel”. This service gives you the freedom and comfort to pick up your order at any time from one of our Click & Collect points.

Thanks to this shipping method, you won't have to stay at home to wait for your order. Simply choose the collection location that suits you best. Moreover, this service is completely FREE.

This shipping method is only available in the following countries:

• France
• Luxembourg
• Netherlands
• Spain
• UK

Shipping countries

To get a better idea of the delivery time associated with your country of residence, please see the below chart. If your country does not appear on the list below, it means we do not ship to your country.

*All shipping times are approximations and cannot be guaranteed. Note that these may increase during holidays.