Order

Can I order Cibdol products from Switzerland?

Temporarily we stopped supplying CBD products to individuals and companies in Switzerland. The main reason for this is the large numbers of confiscated packages at the customs office. Legally we are allowed to manufacture large amounts of CBD oil in our Swiss laboratory, but not to sell the final product for individual consumption.

Payment

What payment methods do you accept?

We currently accept the following methods of payment:

  • Visa
  • MasterCard
  • Maestro
  • Bank Wire Transfer
  • Giropay (Germany)
  • SOFORT Banking (Germany)
  • iDEAL (Netherlands)
  • Mister Cash (Belgium)

My payment has not gone through, what should I do?

If the payment turns out to be unsuccessful, please contact our customer service. Our employees provide quick and discreet handling. The e-mail address is [email protected] and phone number +41 61 588 03 13. You can find a full list of all available payment options on our Payment Methods page, in the footer of our website. When paying via bank wire transfer, don't forget to include your order number which start with B000.

I am trying to pay for my order. Why can't I see any payment options?

Our payment options won't show unless the minimum order amount has been met. Though we welcome orders of all sizes for private use, we require a minimum order amount of € 250 (excl. VAT) for all wholesale orders.

Can I pay with my prepaid credit card?

Unfortunately, our payment provider does not accept prepaid credit cards. For an overview of all of our payment methods please refer to the following page.

Is it possible to pay with a credit card that comes from a certain country while I want to make a payment in a different country?

No, unfortunately that is not possible. The 3D secure code from your credit card will for security reasons generate a failed attempt to the order.

I would like to make a bank transfer payment, is that possible?

Yes, that is possible. Make sure you’re doing an international (SEPA) transfer. Our bank information is:

  • IBAN: CH25 0023 3233 2125 1960 J
  • Swift/Bic: UBSWCHZH80A *
  • Bank name: UBS Bank

*In some cases your bank adjusts the BIC to 40A, this is no problem. Do not forget to insert your order reference B000XXXXX in the subject of your bank wire.

Can't find your answer?

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Telephone

Monday - Friday: 08:00 - 16:30

Chat

Monday - Friday: 07:30 - 15:30