No, we do not ship any parcels outside Europe.
We currently accept the following methods of payment:
If the payment turns out to be unsuccessful, please contact our customer service. Our employees provide quick and discreet handling. The e-mail address is [email protected] and phone number +41 61 588 03 13. You can find a full list of all available payment options on our Payment Methods page, in the footer of our website. When paying via bank wire transfer, don't forget to include your order number which starts with B00.
Our payment options won't show unless the minimum order amount has been met. Though we welcome orders of all sizes for private use, we require a minimum order amount of €250 (excl. VAT) for all wholesale orders.
Unfortunately, our payment provider does not accept prepaid credit cards.
No, unfortunately that is not possible. The 3D secure code from your credit card will, for security reasons, generate a failed attempt to order.
Unfortunately, we could not capture the (total) amount from your credit card for unknown reasons. The CC provider will never pass on the reason for privacy reasons. If the amount has been "debited" from your account, your CC provider will refund the amount within their statutory period. We advise you to place a new order and try to pay with a different payment method.
Yes, that is possible. Make sure you’re doing an international (SEPA) transfer. Our bank information is:
*In some cases, your bank adjusts the BIC to 40A; this is no problem. Do not forget to insert your order reference B00XXXXX in the subject of your bank wire.
The transfer of the bank payment can take up to 1–2 working days; you will receive an email if your payment has been accepted.
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