Frequently asked questions

We ship across the European Union and to other destinations where our products are legal. Delivery options and costs are shown at checkout once you enter your address.

Most EU orders are prepared the same working day when placed before the cut-off shown in the header. Transit time depends on your country and the carrier option you choose at checkout.

Free shipping applies above the order threshold shown in the header for your region. Below that threshold, shipping is calculated at checkout.

After your order ships you receive a confirmation email with tracking details. You can also find open and past orders under My account when you are signed in.

Contact us as soon as possible via the contact form. If the order has not yet been fulfilled we will try to update or cancel it; once it is with the carrier we cannot change the contents.

Check your spam folder first. If nothing arrives within an hour, contact support with the email address used at checkout and we will look it up.

Available methods depend on your country and are listed at checkout (for example cards and local payment options). Your payment is processed through our payment provider.

For most methods you are charged when you complete checkout. Bank transfer orders are reserved until payment is received within the stated period.

You can find the full returns policy on our Returns page. In short: unused products in original packaging may be returnable within the stated window; opened food supplements and cosmetics may be excluded for hygiene reasons.

Use the contact form with your order number and the items you want to return. We will confirm whether the return is eligible and how to send it back.

No - you can check out as a guest. Creating an account makes it easier to track orders and save addresses for next time.

Use “Forgot password” on the account sign-in screen. You will receive a reset link at the email address on your account.

Cannabidiol (CBD) is a naturally occurring compound from the hemp plant. Unlike THC it is non-intoxicating. Cibdol products are food supplements or cosmetics and are not intended to diagnose, treat, cure or prevent any disease.

CBD Oil 2.0 is our full-spectrum oil with raised levels of complementary cannabinoids (such as CBG, CBC, CBN and CBDa) alongside a fixed CBD content. You can read more on the CBD Oil 2.0 page.

Yes. Batches are analysed for cannabinoid content and purity, including independent laboratory testing. We do not invent Trustpilot scores or review counts on product cards.

No. Our CBD oils are formulated with THC below the legal limit and are not intoxicating. Always follow the use directions on the pack.

Cibdol bv is a Dutch company (KvK and VAT listed in the site footer). We formulate Swiss-standard CBD products for everyday use. See About us for more.

For business enquiries email sales - the address is listed on the Contact page under Business.

Use the Contact page. Include your order number if the question is about a purchase.