Shipping information

Which countries do you ship to?

We would like to refer you to the shipping information page.

How much does delivery cost?

Customers:
For orders under €30,- we charge €6,95 for shipping within the EU.

Business account:
For orders under €250,- (ex VAT) we charge €5,75 (ex VAT) for shipping within the EU.

How long does delivery take?

On the day your payment has been accepted, your order will be packaged and shipped. The first working day following your payment date is officially the first day of shipment. To determine the date of arrival in your country, please refer to the following page.

Can I track my order?

Yes, once the order is shipped, we assign a Track & Trace code to the package. By sending an e-mail to [email protected], you can request the code. We'll make sure that the code is sent to you as soon as possible.

Where can I find more information about shipping?

You can find more information by clicking on the Shipping Information link in the footer of our website.

The courier doesn’t recognise my tracking number?

In some cases, we observe a delay in the tracking code. This is very annoying because it seems as though the package has been sent with some delay—but it hasn’t. In most cases, the local courier only recognises the tracking number 24 hours before it is delivered to you.

What does the packaging look like?

All our packages are sent discreetly and anonymously. Our packaging is completely plain, meaning the only person who knows what you are receiving is you.

 

Can't find your answer?

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Telephone

Monday - Friday: 08:00 - 16:30
 

Chat

Monday - Friday: 08:00 - 16:30

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