You can create an account by clicking the “Log in” button located at the top right of the website.
This can happen for several reasons; we advise you to promptly contact our customer support team at [email protected] or call +41 61 588 03 13.
Yes, that is possible. Simply log in to your account and click on “order history and details”. On the screen, you will see a label “invoice”. Located underneath is a PDF file of all your orders.
Yes, you can change your personal information in “My personal information”, and can add a new address in “My addresses”.
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